> For the complete documentation index, see [llms.txt](https://tech-house-academy.gitbook.io/help-center/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://tech-house-academy.gitbook.io/help-center/policies/privacy-policy.md). # Privacy Policy Last Updated: 14-3-2025 1\. Introduction Welcome to Tech House Academy, operated by Tech House Market. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our services. 2\. Data We Collect We may collect and process the following types of personal data: * Identity & Contact Information: Name, email address, phone number. * Payment Information: Processed securely via third-party payment providers (we do not store credit card details). * Lesson Booking Data: Scheduled lesson dates, instructor preferences. * Technical Data: IP address, browser type, and usage data via cookies. * Communication Data: Emails, chat messages, or support requests. 3\. How We Use Your Data We collect and use your personal data for the following purposes: * To process bookings and provide lessons. * To communicate with you regarding your lessons, rescheduling, or customer support. * To improve our services, user experience, and website functionality. * To comply with legal and regulatory obligations. 4\. Legal Basis for Processing We process your personal data based on: * Contractual necessity (for lesson bookings and service delivery). * Legitimate interest (for customer support and business improvement). * Legal compliance (for tax and accounting purposes). * Consent (for marketing communications, where applicable). 5\. Data Sharing & Third Parties We do not sell or rent your data. However, we may share your data with: * Payment processors (e.g., Stripe, PayPal) for secure transactions. * Instructors (only necessary booking details). * IT service providers (e.g., website hosting, email platforms). * Legal authorities if required by law. All third parties are required to comply with GDPR and protect your data. 6\. Data Storage & Security We implement industry-standard security measures to protect your data. Your personal data is stored securely and only retained for as long as necessary for legal and operational reasons. 7\. Your Rights Under GDPR As an EU/Netherlands-based user, you have the following rights: * Access: Request a copy of your personal data. * Correction: Update incorrect or incomplete information. * Deletion: Request the deletion of your data (except when required by law). * Objection: Object to data processing under certain circumstances. * Data Portability: Receive your data in a structured format. To exercise your rights, contact us at \[your contact email]. 8\. Cookies & Tracking Technologies We use cookies and analytics tools to improve user experience. You can control or disable cookies via your browser settings. 9\. Changes to This Policy We may update this policy periodically. Any significant changes will be communicated via our website or email. 10\. Contact Information For privacy-related inquiries, please contact: Email: --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://tech-house-academy.gitbook.io/help-center/policies/privacy-policy.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.